Cookie policy

Cookies in use on this site

Like most websites, Idox plc and all its group companies (the "Idox Group") collects certain information automatically when you visit our websites, read our emails, or interact with us. We typically collect this information through a variety of tracking technologies, including cookies, beacons, and similar technology (which we'll refer to collectively as 'cookies').

Throughout this Cookie Policy we'll refer to our corporate website and any other Idox Group brand websites or subdomains and country-level domain variants that link to this Cookie Policy collectively as our "Site".

This statement explains what these technologies are and why we use them, as well as your rights to control our use of them.

If you would like to know what cookies are, or how to control or delete them, please visit: for detailed guidance.

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device. You can find more information about cookies at: and

Why do we use cookies?

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.

We also use cookies to collect information about the way you use the website, for example: the site from which you came, the pages you visit, the links you click, how frequently you access the website, whether you open emails or click the links contained in emails, whether you access the website from multiple devices, etc. We also gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our emails.

There are different types of cookies and they all work in the same way. The list below describes the cookies we use on our site and why.

Strictly Necessary Cookies

These cookies enable core functionality of our website and cannot be disabled. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookie nameExpiryPurpose
ASP.NET_SessionId Cookie expires after session. This cookie is used to identify your unique session on the website. Typically used to maintain the integrity of your session while transacting.
CookieControl 90 days Cookie Control cookies. This cookie is set in order to remember the user's preferences in regards to cookies.
UMB_UCONTEXT Cookie expires after session. This cookie is set by Umbraco CMS. It is usually only seen by site administrators accessing the back end of the website, rather than general visitors.
UMB_UPDCHK Cookie expires after session. This cookie is set by Umbraco CMS. This cookie is used to identify your unique session on the website.

Analytic Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

Cookie nameExpiryPurpose
_ga 2 years A unique ID is registered to generate statistical data on how user uses the product.
_gid 24 hours A unique ID is registered to generate statistical data on how user uses the product.
_gat 1 minute Google Analytics throttle request rate.

Marketing Cookies

There are no marketing cookies in use on this site.

Advertising cookies

There are no advertising cookies in use on this site.

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called 'tracking pixels' or 'clear gifs').

Web beacons are tiny graphic files that contain a unique identifier that enables us to track the activity of anonymous and known prospects to our website, landing pages and web forms.

It helps us to monitor the traffic patterns of visitors from one page within our sites to another, to understand whether you have come to our sites from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns.

Web Beacons used:

  • /acton/bn/tracker
  • ?vyemail=

How can I control cookies?

You can change your cookie preferences at any time here. You may need to refresh your page for your settings to take effect.

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit

How often will you update this Cookie Statement?

We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.

By using this website (through any device) you agree that this Cookie Policy applies to that use in addition to any other terms and conditions which may apply.

Where can I get further information?

If you have any questions about our use of cookies or other tracking technologies, please e-mail:

Cookie Statement
Last updated: November 2021.